Gau Coffee & Bakery - Coffee shop in Hanoi

‼️‼️‼️ SKIP‼️‼️‼️ Pan au chocolat is terrible. It looks almost like a pan air chocolat, but the texture is like stale gummy bread. Service was off and the people there didn’t have a good vibe. The servers act like they are doing you a favor by helping you. If you need something it’s probably best to get food somewhere else. Only get this if you are in dire need of it. After ordering, they went heat it up without asking. Maybe that made it taste even worse, but the quality of the croissant and chocolate seemed really low. Update: After thumbing through the reviews I figured I would add that I can confirm the service here is pretty rude and accusatory in their tone and interactions. They are not courteous or welcoming. Looking at the reviews and the responses from the owner that proves that the business is not good at all. When an owner and staff act like this in the reviews it just proves how low the quality is for their goods and their service. Another note is that they do have ac in the cafe, however when I went in it was always really hot. The owner seems childish and seems to have horrible hospitality based on the interactions in the reviews. Coincidentally the horrible responses online back up what everyone is saying validating all the negative reviews.

Bakery was incredible, everything is being baked in back where you can see. The almond croissant and Pan Au Chocolat were better than what we ate in Paris. Coffee was our 3rd favorite we had in Hanoi. The service was a bit unfriendly (we only visited once so maybe it depends on the staff there that day) but still timely. Location was very clean, great people watching. Music was all Halsey and pop, would have loved something more local feeling.

honestly the coffee here is actually quite good, but the service was deeply disappointing. the cashier (a woman with glasses) treated us compared to other customers. She seemed to take issue with the fact that my friends are Vietnamese, and her tone and demeanor changed entirely when speaking to us. she served water to every table and forgot mine, when i asked her she said ok she will, then when i noticed she forgot and i reminded her, guess what? she said it’s for selling 🗯️ High-quality coffee doesn't make up for a lack of basic respect and inclusive service. We won't be returning❗️pls train ur staff

Unpleasant experience at a café – something to consider before visiting I rarely write negative reviews, but this experience genuinely made me feel disrespected. From the moment we ordered, the manager’s attitude was already quite unfriendly. The way she spoke was abrupt and lacked basic courtesy, which made our group uncomfortable. The peak moment was when we were still sitting at our table, and she said bluntly: “If you’ve finished your drinks, please leave. I need to manage the space for other customers.” The wording and tone felt not only impolite but also disrespectful. In our group, we had a friend from Indonesia. When he tried to buy a bottle of water, the manager still spoke entirely in Vietnamese, with a rather harsh tone, even though it was clear he was not Vietnamese. This made us feel even more unwelcome. I understand that cafés may have their own policies about managing seating. However, the way these policies are communicated and the attitude behind them are what truly shape the customer experience. I hope the café can reflect on its service approach, because professionalism is not only about the product, but also about how customers are treated.

Ordered an iced salted coffee and it was excellent. The balance between the strong Vietnamese coffee and the creamy, slightly salty topping was perfect. Even though I only ordered the coffee, the bakery smells coming from inside were incredible. You could smell the fresh pastries the moment you walked in; definitely tempting enough to come back and try something next time.