Moonlit Suites - Extended stay hotel in Hanoi

The suite was great but a little bit small, the locations were okay. Dang helped us a lot and provided excellent service. That said, the price of the suite felt overpriced compared to what you can typically find in Vietnam for that same price range.

The room and the view on 5th floor deluxe room was perfect as well as then laundry machine. However, do not that their both of their male staff are very unwelcoming and glued to their phones. They made me feel like I am wasting their time as I check in. Also the bedding has hairs on it and were clearly not cleaned before we checked in.

I stayed here for just over a month, and unfortunately my experience ended on a very disappointing note. Before checking out, I asked if I could have a late checkout until 6:00 PM because my bus wasn’t leaving until 8:00 PM. Reception told me there would be a 50% charge for the late checkout, which I thought was perfectly fair, so I agreed. However, at around 4:00 PM, staff started knocking on my door asking if I was leaving. Then I received a WhatsApp message from reception saying they had changed their minds and were now charging me the full nightly rate because the cleaning staff finished at 4:30 PM and they wouldn’t be able to clean the room. What made this especially frustrating was that during my four-week stay, my room was cleaned only about five times. Most of the time nothing was replenished or cleaned unless I specifically asked. So being told they suddenly needed to charge me a full night’s rate because they couldn’t clean the room felt extremely cheeky and inconsistent. The facilities may seem attractive at first, but the service and attitude of the staff left a lot to be desired. Would I stay here again? Absolutely not. Poor service, poor communication, and a disappointing way to treat a long-term guest.

Stayed here for almost 2 weeks and really enjoyed my time there. The location is great — calm, convenient, and close to everything I needed. Room is clean and well equipped. The bed is comfortable, and overall the place feels modern and well-maintained. The staff are friendly and helpful. Specially would like to mention Mr. Vu for being kind and helpful during my stay. Definitely recommend it for anyone visiting Hanoi.

The place was clean overall, comfortable, and in a quiet location, which made the stay pleasant in some ways. However, the main issue was the poor and unstable internet connection, and even after multiple complaints, it was not resolved. I also found that some amenities, such as the spoons, cups, and other items, were very dirty. In addition, the room was not cleaned unless I specifically asked for it.