Solaria Hotel Hanoi - Hotel in Hanoi

⭐⭐⭐⭐⭐ Without a doubt, this is the best hotel I’ve stayed at during my trip across Asia. I’ve traveled through Malaysia, Thailand, Bali, and now Vietnam, and Solaria Hanoi Hotel has been my favorite. The hotel is beautiful, very clean, and the rooms are comfortable. The breakfast on the rooftop terrace is excellent, with a great variety of delicious food and an amazing atmosphere. What truly made this stay unforgettable was the staff. Every single team member was kind, welcoming, and professional. I would especially like to thank David and Susan. They are two of the nicest people I’ve met during my travels. Their kindness, warm hospitality, and genuine care made us feel at home from the moment we arrived. A special thank you as well for the thoughtful gift they gave my friend and me. It was such a lovely surprise, and we truly appreciate the kindness. Thank you to everyone at Solaria Hanoi Hotel for making our stay so memorable. I will definitely come back and highly recommend this hotel to anyone visiting Hanoi.

The Solaria was the hotel highlight of a month of travel across Asia this summer, and the hospitality here was the best I experienced anywhere. The front desk could answer any question we had and consistently went out of their way to help, finding tour options, suggesting outings, and solving small problems before they became big ones. The breakfast staff were just as knowledgeable and generous with advice about the city. A special shout out to Paulus, Grace, and Daria, though truthfully every member of the staff was wonderful. The Solaria will be my home away from home whenever I visit Hanoi. Two small suggestions, offered because everything else was so good. First, our room had a water kettle but no tea or coffee. A couple of tea bags and some 3-in-1 coffee mix would make for a nice in-room teatime. Second, the family room was lovely, large, and comfortable, but quite dark. A better mix of overhead lighting would brighten it up considerably. Neither of these changed how we felt about the stay. Warm, professional, and personal from arrival to checkout. Highly recommended.

Generally speaking, people are very professional and friendly, the facility and the quality of service are also satisfactory, but unfortunately, some of the staff at this hotel lacked adequate hospitality. At breakfast, I went to the coffee machine because I wanted some coffee, and a staff member told me they would bring it to my table. However, another guest took that coffee, and no one followed up or assisted me afterward. Even when I went back to the coffee machine and showed that I was confused and in need of help, no one offered any assistance. In addition, I passed a housekeeping staff member coming out of the room next door, but she didn’t even greet me and seemed unfriendly.I hope these points will be improved so that customers can enjoy the stay at this hotel.

Everything about our stay was spectacular. The rooms were clean and well cared for. The location is so convenient and very walkable. The spa service was amazing, the food luxurious, and the customer service incredible. The value was a steal for everything we got in return. A special thank you to Gracie and Daria for going the extra mile to make our trip enjoyable and memorable. Not only were they so kind, accommodating, and enthusiastic, they recommended great local spots to check out and scheduled our nail appointments. Thank you so much, we'll definitely be back!

My Travel Agency, Exotic Tours in Hanoi, booked me at this hotel for 3 nights, 2 nights first, and a second night before my departure to Singapore. I had two different rooms. One on the 5th floor and one on a higher floor.Both were well maintained and clean. You should know that to get to the main check-in level, you have to walk up a flight of stairs. Also, breakfast, which is delicious and varied choices, on the top floor, but the elevator stops on floor below, so you have one flight of stairs to go up after you get off the elevator. Stairs are wide and with railings on each side, so easy to climb. The staff is very helpful and goes above and beyond whet you would expect. Harry, a recent hire is particularly helpful. The location is good and.close to hoan kiem lake and all manner of shops and restaurants.