(I edited this rating from 1 to 3, since the only thing that I felt unsatisfied was the service when they have forgotten my order after waiting for some time. I appreciate the effort , just that I was so excited to try what I ordered. 😅) As a foreigner, It was surprisingthat the staff do not my order when she has a number which will be served on the table. 3 of us ordered and my order would only take 2 minutes to prepare after waiting for almost 30 minutes and my other friends order were served , mine is still not yet serve. 😅😅 I just smiled and continued to be patient in this moment. I hope they can work on that.

Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi - Coffee shop in Hanoi
About This Place
Universal Tea (U:Tea) is a cozy spot nestled in Lotte Mall West Lake, perfect for sipping quality tea and coffee in a relaxed setting. It's a great place to unwind or catch up with friends.
What to order at Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi

Stir-Fried Crab With Chilli Sauce (Large Size And Spicy Chilli Large Carb)
1,112,400 ₫
650G - 750G/ 1 Con

Crab Vermicelli Big Size (Stir Fried Large Carb With Glass Noodles)
1,058,400 ₫
650G - 750G/ 1 Con

Stir-Fried Crab With Chilli Sauce (Medium And Spicy Chilli Mededium Carb)
766,800 ₫
500G/1 Con

Stir-Fried Crab Vermicelli With Crab Pie
745,200 ₫
500G/1 Con

Stir-Fried Crab With Chilli Sauce (Sweet And Spicy Chilli Small Carb)
529,200 ₫
320 - 350G/ 1 Con
Full menu below · prices in VND.
Reviews
Staffs were decent and that’s the only good thing about this shop. We ordered 2 drinks, they’re both super average, not to say below average, matcha doesn’t taste like matcha, tea doesn’t taste like tea, even that matcha ice cream in the floaty doesn’t even taste matcha. Tastes like some frozen random stuff, not a hint of matcha. We asked for less ice for one of them but seems like they forgot about it cuz when we finish the cup is still full of ice.
Tables and chairs too near to each other. But drinks were good. Cheesecake okay only.
Creative interaction with customers. They gave me a bunch of pretty pieces of paper to draw. I got on with a lovely quote. The Kenya Latte was not too sweet and so strong that it gave me insnia. That is a good sign because the tea is of high quality. 💡📚Learn Vietnamese or English 1-1 with an 8.5 IELTS, American graduate teacher who worked in New York with TESOL certificate at @marialinguist
Got matcha cream cheese without any cream cheese or milk was just matcha tea with sugar 🥲
Visiting Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi
- ✓
Open late: Open until 10 PM on at least one day of the week.
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Breakfast available: Opens by 8 AM — a viable breakfast stop in Ha Noi.
- ✓
Prices from: 43,200 ₫.
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Delivery: Listed on GrabFood.
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Frequently Asked
- Where is Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi located?
- Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi is located at Lotte Mall, Hồ Tây/272 Đ. Võ Chí Công, Khu đô thị Ciputra, Tây Hồ, Hà Nội 100000, Vietnam. It is situated in Tay Ho, Ho Chi Minh City, Vietnam.
- What is Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi known for?
- Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi is a coffee shop in Tay Ho known for cozy, relaxed, local, quiet, uplifting. It has a 4.5 rating based on 227 reviews.
- What are the opening hours of Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi?
- Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi is typically open 8 AM–10 PM (Monday). Hours may vary by day, so checking the latest hours before visiting is recommended.
- How expensive is Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi?
- Universal Tea (U:Tea) - Lotte Mall West Lake Ha Noi is considered moderately priced for the Tay Ho area. It is a popular coffee shop suitable for dining out.
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