Somerset West Point Hanoi - Serviced accommodation in Hanoi

Had a wonderful stay at Somerset West Point Hanoi! 🌟 The apartment is extremely spacious, clean, and modern. I was really impressed by the facilities—especially having a fully equipped kitchen, a washing machine, and a modern bathroom with both a standing shower and a bathtub. The bed was super comfortable, ensuring a great night's sleep. Perfect location in West Lake with plenty of dining options nearby. Highly recommended for both short and long stays!

I have been staying at the Somerset Hotel during my business trips to Vietnam since last year. As a long-term guest, I often have various requests, but the hotel staff always make me feel comfortable with their kind smiles and warm hospitality. The special touches and thoughtful service have truly moved me. I cannot forget the warmth shown by the staff, which is why I always choose to stay here. I would especially like to thank Annie, Jenny, John, Nova, Tim and Ethan. I wish you all continued happiness.

I had a wonderful experience staying at Somerset. The rooms were clean, comfortable, and well-equipped, and the overall atmosphere was peaceful and relaxing. The facilities were well-maintained, and everything was handled in a professional manner from check-in to check-out.||I would especially like to compliment the staff members Hero, Nova, Tim, and Chris. They were extremely friendly, helpful, and professional throughout my stay. Their warm hospitality and attentive service truly made my experience more enjoyable and memorable.||I highly recommend Somerset to anyone looking for a comfortable and pleasant stay, and I will definitely come back in the future.

Formal Complaint regarding Booking -Unacceptable Noise and Room AssignmentDear Management,I am writing to express my extreme dissatisfaction with our recent 4-night stay at your hotel.We traveled with young children and booked a 120sqm room. A month before our arrival, we specifically requested a high-floor room to ensure a quiet environment. Despite this, we were assigned to the 10th floor, which was less than 10 meters away from an active construction site.The night-time construction noise made it impossible for our family, especially our children, to sleep. This turned our vacation into a nightmare. While the front desk offered two Starbucks vouchers, we find this response completely inadequate and dismissive of the severe distress caused by four sleepless nights.The hotel’s failure to honor a long-standing request and the decision to place a family next to a noisy construction site is unacceptable. I expect a more appropriate resolution and a formal response regarding this matter.Regards,

Had a good experience staying at the hotel. All the decorations are beautiful and amenities are fully prepared with convenience in mind. Most notably all the employees are very polite and help caters to any questions and requests that i had. The guest services that helped me are: Nova, Ethan, Iris, John, Annie, Tim, Eric, Piere and Giang All in all, amazing stay ! I highly recommend.