Oakwood Residence Hanoi - Serviced accommodation in Hanoi

Accommodation: Spacious apartments with a clear distinction between living and sleeping areas—perfect for both relaxing and staying productive. Facilities: The stunning infinity pool offers a great atmosphere and is the ideal spot to unwind after a busy schedule. Service: Highly professional staff with a fast and seamless check-in/out process (a great experience as an ASR member). Location: Perfectly situated in a peaceful yet accessible area, making it easy to travel to various events across Hanoi. Overall: A premium "home-away-from-home" experience that I highly recommend for business travelers and professionals.

We stayed at Oakwood for a week in March and very much enjoyed our time there. Our one-bedroom apartment was clean and comfortable. We appreciated the thoughtful amenities offered, such as the free water bottles, fruit plate on arrival, and lovely handwritten note from the staff. The apartment was well equipped. The staff were very helpful and friendly, from the front desk, to the housekeepers, to the doormen. The dining was also good too; we had breakfast daily and room service once. The room service was reasonably priced, quick, and delicious. The hotel is, from what I've been told, in a newly built area, so it can be a bit tricky to navigate in and out on Maps. That's not their fault, though. Overall, we'd highly recommend Oakwood and would definitely stay here again when we are next in Hanoi. Thank you!

We enjoyed the swimming pool and the lunch buffet with our children.|The pool had a beautiful view, and it was a comfortable and enjoyable place for the kids to play. Before our visit, I contacted the hotel to make a reservation and ask about using the swimming pool. |Tien Dang kindly answered all of my questions and provided excellent assistance.|Thanks to the wonderful service and warm hospitality, I think we will visit Oakwood Hotel more often in the future. Thank you!

There was a construction going on the main road, which makes the balcony dusty and the air not good when you open the balcony door, but everything inside is wonderful. The beds are super comfortable, everything is super clean. There are washing machine and dryer. To top it off, the breakfast is very nice, they cater to not only local food (you can make your own banh mi too), continental, and east asian style, which I find comforting and make everyone in my family happy since we all have different eating habit. My kids love the pool and for the water is not cold. I super love the lobby staffs, the ones that greets you and help you when you arrive leave the residence. All of them are very nice and helpful. They have bikes for free usage (but it is not easy to find the parking around I think). There are shuttle services too to many places around hanoi, from the old quarter to the mall, unfortunately, it is schedule based and during our 2 nights stay, it did not match any of our schedules.

Honestly, the overall hotel environment was excellent, and the service was very attentive. However, as a tourist and a paying customer, I must say that the motorbike we rented through your hotel was in extremely poor condition — to a very frustrating and unacceptable level. While riding in Hanoi’s already intense and chaotic traffic, the motorbike stalled multiple times. That alone was concerning, but what made the situation truly dangerous was that the drive belt actually snapped while we were riding at high speed. This posed a serious safety risk and significantly disrupted half of our day. What I would like to emphasize is that, as a high-end hotel striving to provide top-tier service, the partners you choose truly matter. Offering such a poorly maintained vehicle to your guests is not just a matter of inconvenience — it is a serious safety hazard. I sincerely hope you will review your current rental partner and improve this aspect of your service. I wish your hotel continued success.